Returns Policy

Returns Policy

If you want to returns :

  1. If your product is damaged, defective, incorrect or incomplete at the time of delivery, please raise a return request on DHKA LOCAL website. Return request must be raised within 3 days for  items from the date of delivery.
  2. For electronic appliances & mobile phones related issues after usage or after the return policy period, please check if the product is covered under seller warranty or brand warranty.
  3. For selected categories, we accept a change of mind. Please refer to the section below on Return Policy per Category for more information.

Conditions for Returns

Conditions :

    1. The product must be unused, unworn, unwashed and without any flaws. Fashion products can be tried on to see if they fit and will still be considered unworn. If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.
    2. The product must include the original tags, user manual, warranty cards, freebies and accessories.
    3. The product must be returned in the original and undamaged manufacturer packaging / box. If the product was delivered in a second layer of DHAKA LOCAL packaging, it must be returned in the same condition with return shipping label attached. Do not put tape or stickers on the manufacturers box.

Note: It is important to indicate the order number and return tracking number on your return package to avoid any inconvenience/delay in process of your return.

Refunds Policy

Issuance of Refunds

Issuance of Refunds :

  • 1. The processing time of your refund depends on the type of refund and the payment method you used.
  • 2. The refund period / process starts when DHAKA LOCAL has processed your refund according to your refund type.
  • 3. The refund amount covers the item price and shipping fee for your returned product.

Refund Types :

DHAKA LOCAL will process your refund according to the following refund types

  • 1. Refund from returns – Refund is processed once your item is returned to the warehouse and QC is completed (successful). To learn how to return an item, read our Return Policy.
  • 2. Refunds from cancelled orders – Refund is automatically triggered once cancelation is successfully processed.
  • 3. Refunds from failed deliveries – Refund process starts when the item has reached the seller. Please take note that this may take more time depending on the area of your shipping address. Screen reader support enabled.

Conditions for Returns

Conditions for Returns :

    1. The product must be unused, unworn, unwashed and without any flaws. Fashion products can be tried on to see if they fit and will still be considered unworn. If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.
    2. The product must include the original tags, user manual, warranty cards, freebies and accessories.
    3. The product must be returned in the original and undamaged manufacturer packaging / box. If the product was delivered in a second layer of DHAKA LOCAL packaging, it must be returned in the same condition with return shipping label attached. Do not put tape or stickers on the manufacturers box.

Note: It is important to indicate the order number and return tracking number on your return package to avoid any inconvenience/delay in process of your return.